Privacy policy

Personal data provided by you

Personal data belonging to this category may be provided to us at a trade fair, a conference, a professional seminar or similar event; via our website or per e-mail.

Our website offers you the opportunity to submit an inquiry about our products and services or share feedback; to request a quote; to subscribe to our newsletter, to register for a webinar or a training course; to complete an online questionnaire or a customer survey etc.

Depending on the type of the online communication, this personal information may include:

- your name;

- title (the way you would like to be addressed);

- your contact details (e.g. e-mail address, phone number);

- the name of the organisation you represent and its location (e.g. the name of the place and the post code);

This data may be used to process your requests; respond to your inquiries; deliver relevant content and recommendations or to enable you to comment on the quality of products and services provided. It may also be used to send you some marketing communications relating to our business, which we think may be of interest to you as well as messages containing company news, product or service information. We may also use this data for research regarding the effectiveness of our online channels of communication and related marketing, advertising and sales efforts.

Whenever we collect your personal data via our website, we will always ask for your permission to use it for direct marketing purposes. You will be provided with the opportunity to opt out of receiving direct marketing communications from us both at the time of providing your personal data to us and, eventually, by following the link ‘unsubscribe’ or by contacting us at

Based on our legitimate interest for direct marketing purposes, we share personal data of our business partners in the Netherlands with LabVision. LabVision is a non-profit marketing organisation in which suppliers of laboratory equipment have partnered up and whose main purpose and ambition is to establish a ‘knowledge platform’ (kennisplatform) for Dutch laboratories through distribution of a free magazine and operation of a website.1 If you no longer wish to receive LabVision magazines, please contact us at or at

We do not disclose personal data of our website visitors outside the PHC Group of companies and LabVision (the latter applies to Dutch visitors only) unless

- data processing is carried out by our carefully selected service providers or distributors as part of a broader spectrum of the professional duties assigned to them (e.g. supply of products; rendering of technical services; maintenance of the corporate IT infrastructure etc). This is subject to the condition that the companies in question are under a contractual obligation to protect personal data entrusted to them and not use it for any other purposes than those specified in this Policy.

- there is a legal obligation to do so.

Please note that in the case of product-related inquiries, as a rule, the geographical location of the inquirer determines which parties or entities get involved in handling your inquiry. Inquiries received from the Netherlands, UK, Germany, France or Italy may be handled by our colleagues directly or be forwarded to one of our distributors, depending on the circumstances and the nature of the inquiry.

If you ask us for a price quote, we may share your contact details with all of the distributors operating in your country to give you the opportunity to compare sales prices and get the best possible deal. However, you have the possibility to expand or restrict the list of the recipients of your inquiry among the distributors manually.

Your inquiry will be registered in our CRM system. If you would like to verify which personal data is being held or wish to access, update, or delete your personal data from our system, please contact us at:

Personal data provided to us (with your permission) by our business partners (e.g. distributors) may include: